Cancellation policy

Cancellation Policy for Purchase Options

Some products on this store may be offered as a recurring purchase option (subscription). This policy explains how those work.

Billing

A subscription bills automatically on the schedule shown at checkout, at the price shown at checkout, to the payment method on file, until you cancel. You receive an email before each renewal charge.

Cancelling or pausing

You can cancel or pause at any time, with no fee and no minimum number of shipments. Use the manage-subscription link in your order or renewal email, or simply email bowtieplantco@gmail.com and we will cancel it for you.

Cancellations take effect on the next billing cycle. A cancellation made after a renewal has already been charged applies to the following cycle; that already-paid box still ships to you.

Skipping, changing, and failed payments

Ask us to skip a month or change your address or payment method any time before the next renewal date. If a renewal payment fails we retry it, and if it keeps failing the subscription is paused rather than cancelled.

Damaged or dead arrivals

Subscription shipments are covered by the same Arrive Alive Guarantee and Replacement Policy as one-time orders: photos within 48 hours of delivery, and we replace it.